Ivan Vasilev
Monthly: December 2019

Note taking

After the usability test has been conducted and recorded it should be watched and notes should be taken. Users are asked about their travel experience and what they are usually do while booking a flight online. They are also asked about their last trip and which were their main problems and the communication channels they used. Afterwards they perform a test with particular goal to book a trip on desktop versions of the websites of Aer Lingus […]